In this privacy policy we describe the information that MoKan Pet Care (collectively "we" or "us") may collect, use, and disclose about visitors to the website that links to this Policy (the "Site")

It also describes the choices available to you regarding our use of your Personal Information and how you can access and update this information. This Policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

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We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

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Collection of Personal Information

While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information (“Personal Information”) may include, but is not limited to:

• Name

• Address

• Email address

• Telephone number

We ask for certain details to help us in scheduling and routing of appointments and general bookkeeping purposes.

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If you choose to schedule an appointment with us, we use your basic information such as Name, Address, and phone number wth the Square scheduling software. Square is also our credit card processor.

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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SMS/E-mail Consent Communication

The information (Phone Number, E-mail) obtained as part of the messaging consent process will not be shared with third parties for marketing purposes.

Types of Communications

If you have consented to receive text messages and or e-mails from Us, you may receive messages related to the following:

• Appointment reminders

• Follow-up messages

• Billing inquiries

• Promotions or offers (if applicable)

Message Frequency

Message frequency may vary depending on the type of communication. You may receive up to 2 SMS messages per week regarding your appointments or account status.

Potential Fees for SMS Messaging

Please note that standard message and data rates may apply, depending on your carrier's pricing plan. These fees may vary if the message is sent domestically or internationally.​

Opt-In Method

You may opt-in to receive SMS messages and or e-mails from Us in the following ways:

• Verbally, during a conversation

• By submitting an online form

• By filling out a paper form

Standard Messaging Disclosures

• Message and data rates may apply.

• You can opt out at any time by texting "STOP."

• For assistance, text "HELP" or contact us directly.

• Message frequency may vary

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Collection of Non-Personal Information

We use cookies, web beacons, and other technologies to automatically collect information about your use of our Site, including:

• domain name;

• your browser type and operating system;

• web pages you view on the Site;

• links you click on the Site;

• your IP address;

• general location information;

• the length of time you visit our Site and use our services;

• the referring URL, or the webpage that led you to our Site.

We may obtain this information from operating systems and platforms, as well as from data analytics providers and internet service providers. We may, but do not typically, associate this with other information that we collect about you. 

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Cookies we use- their purpose, their duration, and type

bSession- Cookie for system effectiveness measurement, remains for 24 hours, essential cookie type

hs- ESecurity Cookie for Hive (legacy), lasts for the session, essential cookie type

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server-session-bind- Cookie for API protection, lasts for the session, essential cookie type

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svSession- Cookie for security, stability, and core site function, lasts 12 months, essential cookie type​

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XSRF-TOKEN- Cookie for fraud detection of calls, lasts for the session, essential cookie type

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How We Use Your Information

We use your information, including your personal information, for the following business or commercial purposes:

Service Provisioning/Transactional Purposes:

• To provide our services to you.

• To tailor the content and information that we may send or display to you, to offer general location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the services.

Customer Service Purposes:

• To communicate with you about your use of our services, to respond to your inquiries, and for other customer service purposes.

Opt-Out Method

You can opt out of receiving messages at any time. To do so, simply reply "STOP" to any SMS message you receive, or click "UNSUBSCRIBE" in e-mail messages. Alternatively, you can contact us directly either via email mokanpetcare@gmail.com or call at 816.200.1699 to request removal from data processing.

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